You should check your own electrical equipment for a blown fuse or tripped breaker first. If no problem is found then call the Co-op at (509) 526-4041 to report an outage at any time 24 hours per day. We have local employees that will assist you in restoring the power. When you call please have the name the service is in, the address, and a phone number you can be contacted at available. Remember that many of the new cordless telephones will not work when there is a power outage.
Our line crew evaluates each pole that is removed. If the pole is in acceptable condition it will be returned to stock. If the pole is not returned to the Co-op stock then it can be given to an existing member on-site or it will be hauled to one of our service centers and made available for any member upon request. Any used poles will be cut to maximum lengths of 12 feet, with no exceptions
Any new service or change to an existing service must be inspected before we can legally connect it.
Columbia REA has a line extension policy that specifies how the costs are paid for. Depending on the size and type of service the Co-op will pay for a portion of the total costs. If the estimated construction costs exceed the line extension allowance the member must pay the difference. The member has a choice to pay all the cost upfront or they can be amortized over 10 years and a monthly payment will be added to the electric bill each month.
No, Because of the high voltage equipment on our poles safety regulations require that only qualified workers be allowed on our poles.
Yes, this is a common practice but there are specific code requirements that must be met when placing all utilities in a common trench. A drawing with specific locations is available on request.
Depending on the complexity of the job and our other commitments we can usually have a new service installed in 2 or 3 weeks after we get the signed contract and easements in place.